FAQs

1. Are you a Registered Training Organisation?

Yes. CBD College is also 100% Australian owned and has been a Registered Training Organisation for over a decade. We specialise in providing training programs to achieve timely and cost effective solutions for our clients.

 

2. The 3 hour class carries no formal assessment but the 5 hour courses does. How is knowledge assessed in the 5 hour course?

Online learning is now a requirement for all students undertaking our 5 hour Accredited barista course from 1 January, 2017. Whilst it involves knowledge testing to be done prior to class and in your own time, it means that when you come to your class, it will be much more practical than it has been in the past. You will spend more time on the espresso machine practising what we are going to teach you in class.

We are first coffee training facility in Australia to offer knowledge testing online and we believe that it will now mean that our practical classes will leave students feeling much more confident in their ability to make coffee – the whole reason for undertaking the course in the first place.

Please note that you will not be issued with a Statement of Attainment at the conclusion of your class unless the online learning has been completed. There are 76 multiple choice questions in the online learning and it may take 1-2 hours to complete.

You will get your login details in your confirmation email once you enroll in the class.

 

3. Where do I go to attend the barista course?

Our coffee school in Sydney is located in the heart of the city across the road from the Apple store on George St. If travelling on train, get off at Town Hall and walk down towards Circular Quay on George St for 2 blocks. Exact address: Level 10, The Dymocks Building, 428 George St, Sydney.

Our coffee school in Melbourne is located up the Parliament and Chinatown end of Bourke St. Exact address: Shop 3A, Level 1 (top floor) Paramount Retail Centre, 108 Bourke St, Melbourne.

Our coffee school in Brisbane is located just behind Central train station. Exact address: Ground Floor Suite 3, Ladhope Chambers, 131 Wickham Terrace, Spring Hill (entry to Ladhope chambers via pedestrian ramp to the right of Ladhope Pharmacy on street level)

Our coffee school in Newcaslte is located next door to NIB and opposite the new law courts on Hunter St. Exact address: Level 2, 376 Hunter St, Newcastle. 

 

4. Do you have a dedicated booking office?

YES. As we are Sydney's largest barista trainers we have a dedicated booking office next to our training room. You do not need to be worried about being turned away because a class is in progress or visiting at a specified time. We look forward to seeing you.

 

5. How do I pay for the barista class?

Payments need to be made for our barista classes with a credit card online (our site is highly secure - payment is made via the Commonwealth Bank), or call us on 1300 838 962 and pay by credit card over the phone, or by coming to our Sydney office Mon-Fri 9am-5pm at the above address to pay by cash, EFTPOS or credit card. Bookings for our barista courses prior to the day of the course are essential.

 

6. What do I bring to the barista class?

You must bring photo ID to class. Also please bring some writing material if you want to take any notes during the coffee course. Our coffee classes start promptly so don't be late!

 

7. What do I get when I graduate?

You receive a professional barista certificate on the day that states what you have learnt. If you do our 5hr Accredited class you will also receive our nationally recognised Statement of Attainment bearing the units of competency SITHFAB005 Prepare and serve espresso coffee and SITXFSA001 Use hygienic practices for food safety. This is issued by CBD College (RTO# 91399).

 

8. How will I learn how to use the machine in 3 hours?

With our unique barista training methods and hands-on practice, you will leave knowing how to use the coffee machine and will be able to walk up to any coffee machine and be able to operate it. Everybody has their own steam wand and group handle. There is no waiting around.

 

9. What is your cancellation policy?

Due to the extremely small numbers in our classes, we are unable to refund monies for students who do not turn up for coffee classes or decide at a later date after booking that that they do not want to attend. Changes to class times are allowed, but not within 48 hours of the class commencing.

 

10. Language Literacy and Numeracy

In the case of the 5 hour accredited course, students will need to be able to follow and recall instructions and information provided by the trainer so that they can complete activities that will be assessed. The activities will include demonstrating practical skills competently and recording answers to written questions. Written questions are asked via multiple choice questions, true/false questions and short answer questions given in class.  

 

11. Is there an age limit for your Barista Courses?

The age limit is 14 or above unless accompanied by an adult. The accompanying adult also has to pay full price for attending the course.

 

12. Access and Equity

We do not discriminate against any individual on the basis of race, colour, sex, or religion.

All students are treated equally. Our instructors will assist and support students where appropriate, especially those students with language, literacy, or physical disabilities, as long as the nature of the disability does not preclude them from completing the training and assessment. We do not tolerate discriminatory behaviour from students in any of our classes.

Any issues or questions raised regarding access and equity can be directed to the CEO.

 

13. What do I get when I graduate?

For unaccredited Australian Barista 3 hour courses and Cafe Management courses, students will receive a certificate of participation listing the main areas covered during the training.

For all of our Nationally Recognised Training short courses (eg first aid, barista, RSA/RCG, whitecard), after you have completed your assessments and have been deemed Competent, you will receive a nationally recognised Statement of Attainment from CBD College Pty Ltd, RTO 91399.

 

14. Do I need to do anything before coming to my course?

For all first aid courses and coffee courses there is online learning involved which needs to be completed before you attend your course.

 

15. What are my consumer rights?

CBD College ensures they comply with all state and federal legislation relevant to students' rights as consumers.

 

Such legislation includes but is not limited to:

For more information, please click on the links above.

 

16. What is a USI Number?

The USI is a reference number made up of ten numbers and letters that:

•   creates a secure online record of your recognised training and qualifications gained in Australia, from all training providers you undertake recognised training with

•   will give you access to your training records and transcripts

•   can be accessed online, anytime and anywhere

•   is free and easy to create and

•   stays with you for life

 

For more details and to create a USI go to the Government USI site here.  https://www.usi.gov.au/about

 

17. Do all students need a USI Number?

Yes.  All students doing nationally recognised training from January 1, 2018 need to have a Unique Student Identifier (USI).

For more details and to create a USI go to the Government USI site here.  https://www.usi.gov.au/about